Who should I contact for systems/applications support?

For help with file storage (H: drive, S: drive, etc.), hardware issues (computer, mobile device), Internet connection, email, applications (Oracle, OBIEE, DocuClass, Okta, BPM, etc.), and anything else, contact PDI HelpDesk by sending an email.

 

What should I include?

When contacting PDI HelpDesk for support, include a few brief details about your computer issues, like what you’re not able to do, what you were doing when it broke, and how long you’ve been experiencing the issue. A tech at PDI HelpDesk will reach out to you for more information and address the issue.

 

PDI HelpDesk

Hours of Operation: 7 a.m. to 6 p.m.

[email protected]

727.497.3784 (Ext. 214)

 

Location: FUSE building, first floor

 

 

What does Logistics do?

Logistics, located in the FUSE building, is an extension of our IT team. The Logistics window is available to get job plans printed, items shipped, computer hardware delivered and new hires set up.

 

Printing:

Both small and large format jobs are printed by the Logistics department. Fill out the Print Request Form and submit to Logistics.

 

Faxes: 

A fax machine is available for use next to the Operations printer in the CORE building. You must dial 9 before the number and 9-1-xxx-xxx-xxxx for non-local numbers.

eFax is also available through Logistics, simply contact Logistics with your material to be faxed.

 

Office Supplies: 

Office supplies are available at all print stations around the GRID. The nearest print station will be mapped on your computer when you arrive.

If you need additional office supplies not available at the print station, contact Logistics to see if we carry the item.

 

Hardware/Assets: 

For any hardware or asset needs, including both office and field devices, contact or stop by Logistics.

Office:

• Computers
• Mice, keyboards, cords
• Mobile devices

Field:

• Two-way radios
• Data vaults
• Total stations
• Mobile devices

This hardware management includes managing our all new hire set ups, including desk organization, email set up, and asset assignment. If you feel you’re missing something necessary to do your job, check in with Logistics or your manager.

 

Business Cards:

Logistics will order all new hires their business cards to be ready when you begin. They’re also in charge of business card replenishment, contact for any changes to your cards or to order replacements.

 

Shipping/Receiving: 

Need a package to be delivered to the GRID? Power Design’s shipping address is:

1000 118th Ave N
Saint Petersburg, Florida 33716

 

The process for having a set of drawings shipped out to a job site is simple.

1. Create a FedEx label
2. Attach to the prints desired to ship out
3. Drop them off at the Logistics window!

 

Phenolic Labels:

Logistics is responsible for printing all Phenolic Labels needed for job sites. Project Managers must request these labels using the Phenolic Label Request Form from the PM Website.

 

Job Box: 

Follow directions as per the Taking Ownership Checklist for Project Managers.

Order the job box from Logistics including all necessary information: org chart, vendor contact list, FedEx labels for shipping.